IT and Help Desk Professional skills

We provide courses for those in the IT world who are looking to improve or learn new skills to increase the effective management of the business as a whole. This includes customer care courses for your IT staff and help desk professional skills.


Help desks are essential in the business world for providing your customers with information and support connected to your company’s products or services. Our help desk training courses are designed to help you to learn vital elements for a successful customer care service, including problem solving skills and telephone skills. These courses allow your staff to provide support to your customers, helping them to deal with any issues effectively.  


If you have any questions or queries, our team are happy to help if you would like to call us on 01621 892800. If you would like a course overview or a full course description, please click on the course name below:


Contact us

Advocate Training & Consultancy
Fern House The Street Little Totham
Fern House, The Street
Maldon, Essex CM9 8JQ
Phone: 01621 892800 01621 892800
E-mail address:

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