This course is for all IT personnel who deal with their customers in-person or on the telephone. This course concentrates on key service principles and will develop vital face-to-face customer handling skills. It will help delegates communicate more effectively with their customers – improving their image, professionalism and customer relationships.
A mixture of input and discussions makes this a lively and motivating event.
A workshop atmosphere is encouraged with all delegates contributing ideas for discussion. Delegates will undertake self-assessment and have an opportunity to practise new skills and techniques within a supportive environment.
Who will the course benefit?
Anyone who communicates face-to-face with internal or external IT customers.
To provide the necessary skills to give excellent customer service at the users’ desk.
Course Duration: 2 days
This course will enable delegates to:
Full Course Description: