Business Skills

If you develop the business skills of your organisation, it can produce dramatic increases in productivity and effectiveness. Your organisation is only as good as its people.

 

By adopting these techniques and developing your staff, it will enable greater success and productivity.

 

For a full copy of the hints and tips click on the link to download the PDF.

 

Customer Care

 

Customer care can be summarised as an all encompassing plan to treat the customer as an individual with individual needs, perceptions and expectations.  It is the ability of an organisation to manage its customers’ expectations and deliver that little bit more.  The responsibility lies at the feet of the senior management team to develop policies and procedures that ensure, in every way, the business, is customer-oriented, focused and ultimately driven to satisfy and exceed the expectations of its customers.

 

A customer oriented organisation will have a clearly defined strategy that supports and assists its staff to provide excellent customer service.  The strategy will ensure that it is easy for all customers to do business with its organisation and ultimately make “doing business” a pleasure for all involved.

customer care.pdf
Adobe Acrobat document [307.2 KB]

Influencing Skills

 

All people differ and each person is a unique individual.  To be effective we need to value ourselves others.  Most people behave and act in a manner that they believe will help them achieve their goals.  We must recognise that success and achievement thrives in a mutually supportive environment. All of us can grow and the majority of individuals strive for growth.

influencing skills.pdf
Adobe Acrobat document [281.3 KB]

Negotiation Techniques

 

It is surprising how often we get involved in negotiation, whether it is a simple every day task such as who is going to make the tea, through to more complex business and personal situations. Depending on the person it is usually the complex situations that are the more significant. At these times, we are often wary. This is usually because at some point in the past we may feel we have lost or not got the best deal.

Negotiation.pdf
Adobe Acrobat document [318.9 KB]

Goal and Objective Setting

 

At the beginning of the New Year we often set resolutions. These could be about what we want to do, achieve or become. Often by the time we get to this time of year, we may have broken them or slipped in our purpose. We were full of good intentions, but somehow we don’t follow through or we weaken in our resolve. This can be due to a variety of reasons, but if we were to think more carefully about what it is that we want and how we are going to get there, it will make our aim easier to achieve.

Objectives.pdf
Adobe Acrobat document [394.2 KB]

Personal Power

 

No matter what job we do we all hold personal power. Power is something which we tend to think about in terms of how much other people have.  We are often more aware of other people’s power rather than our own. Depending on what we want at a particular time, will change our awareness of our and the other person’s power. We can all remember the power our parents had over us, if we wanted something, or the pester power that some children bring into play at times.

personal power.pdf
Adobe Acrobat document [280.5 KB]

Presentation Techniques

 

Organisation’s need to ensure that their staff have excellent presentation skills and it is a critical skill to possess. When time is short, decisions have to be made, business to be won, ideas to demonstrate, and reviews and progress to be reported, presentations can be the most effective and fastest way to achieve results.

presentation skills.pdf
Adobe Acrobat document [527.8 KB]

Problem Solving

 

The Anatomy of a Problem

 

We may think that we deal with problems every hour of every day. However, in many cases, these are usually decisions that need to be taken, given a specific set of circumstances. Some apparent problems may be complex but easy to solve. On the other hand, some problems may be characterised by a set of circumstances that go far beyond a complex situation

Problem Solving.pdf
Adobe Acrobat document [316.5 KB]

Time Management

 

Good time management demands a large degree of commitment and perseverance, and a readiness to stay with each advance, no matter how small.

 

Time

 

The one thing we all have in common is 86,400 seconds in a day.  While some people are able to run businesses, families and even countries, others only marginally avoid a nervous breakdown trying to get to work on time.

 

Personal time management is about controlling the use of your most valuable (and undervalued) resource. 

Time Management.pdf
Adobe Acrobat document [253.6 KB]

Why should you train?

 

Training and development can be hard to justify in terms of increased revenue and profitability, but research has shown conclusively the negative long-term impact on organisations that have neglected training and development. There are proven benefits to training your staff and if you are looking to justify training within your organisation

Training.pdf
Adobe Acrobat document [170.0 KB]

Working Smarter

 

What is working smarter? Working smarter is about how you deal with your time both in the work place and the rest of your life. It enables you to have an effective, enjoyable and controlled method of how you manage your time.

 

Working smarter creates the opportunity to ensure that you make the best use of time and your life. It enables you to control your time and to ensure that the work that you do produces the most effective results.

Working Smarter.pdf
Adobe Acrobat document [279.1 KB]

Contact us

Advocate Training & Consultancy
Fern House The Street Little Totham
Fern House, The Street
Maldon, Essex CM9 8JQ
Phone: 01621 892800 01621 892800
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