All organisations need to convey a first class professional image in every way to stay ahead of the competition.  Your professional reputation can be enhanced or ruined by the documentation that you write and, as organisations become more communication driven, it is paramount that all pieces of written documentation are faultless.  Not only do you need to ensure that you get your message across, it is fundamental that the language used is simple plain English and that the style, content and message of your documentation is concise, correct and appropriate.

These 3 courses provide a framework to assist in written communication, enabling the delegates to produce effective written communication that meets its objective.  The courses are highly practical to give delegates the opportunity to apply all the techniques covered.  It will give immediate guidance on how to improve style and skill in writing business documentation and delegates will return to work ready to apply practical ideas, proven techniques and give attention to their written communication.

Who will the course benefit?

Staff from all disciplines who are called on to communicate their ideas in written formats.

Course Objectives:

To develop and improve, through supervised practice, written communication skills so that ideas are expressed clearly, concisely and effectively.

Module 2

Writing Emails and Letters

The second module develops skills further and takes the good standards achieved in the first module and enables them to become excellent verbal communicators. The course will get delegates to produce the right tone and expression in their emails, letters and common business documents so that it meets the reader’s needs. Delegates will learn how to create business documents that say what you mean and achieve the results you want. This course not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence. This will enable any document produced to not only meet its objectives but also creates the right impact by using the correct style.

Delegates will return to work ready to apply practical ideas, proven techniques and give attention to their written communication.

This course will enable delegates to:

• Prepare clearly defined objectives.

• Identify logical structure.

• Gather information and organise ideas.

• Improve the clarity of written style.

• Outline the various methods of communication.

Full Course Description: