To be successful within business we need to be able to communicate effectively and understand our relationships with others. This course examines how we relate to others and ways to improve these relationships and the communication that takes place. Using the technique of Transactional Analysis as a framework, the skills can be applied to business but also to other areas of our life. The course is highly practical and helps delegates to increase their self-awareness as well as providing opportunities to develop their skills.

Who will the course benefit?

All personnel who are interested in understanding their relationships with others, whether it is peers, subordinates or their managers.

Course Objectives:

To increase the delegates understanding of people, interpersonal communication and relationships and to develop techniques within these areas.

Course Duration: 2 to 3 days

This course will enable delegates to:

• Understand behaviour categories and personal ego states

• Identify and develop approaches for relationships

• Develop active listening skills

• Identify approaches to conflict

• Understand signals given from nonverbal communication

• Identify methods to deal with negative and positive strokes

Full Course Description