With the increased emphasis on excellence, outsourcing and value for money, many business units find they are in competition with other suppliers. This provides both an opportunity and a threat. A threat because if the customer is not satisfied they will go elsewhere; an opportunity because the existing supplier is already in position to harness the vision, culture, processes, products, staff, resources and skills required to deliver the quality of products and services demanded. To ensure the opportunity is exploited they need to be better than the competition in 'winning and keeping the business'. This requires a framework of procedures, methods and processes underpinned by enhanced 'communication skills' specifically targeted at client relationships.
This course provides the framework and skills needed. When you put them into practice and you can look forward to improved customer satisfaction, faster commitment and increased levels of business.
Who will the course benefit?
Staff from all business functions who need to build and maintain effective client/customer relationships; staff who have face to face meetings where business opportunities are identified.
To give delegates the basic framework and skills required to understand the clients business as well as their specific needs and problems.
Course Duration: 2 to 3 days
This course will enable delegates to:
Full Course Description: