Customer Care

This course is for all personnel who deal with their customers in-person or on the telephone. This course concentrates on key service principles and will develop vital face-to-face customer handling skills. It will help delegates communicate more effectively with their customers – improving their image, professionalism and customer relationships.

 

A mixture of input and discussions makes this a lively and motivating event.

A workshop atmosphere is encouraged with all delegates contributing ideas for discussion. Delegates will undertake self-assessment and have an opportunity to practise new skills and techniques within a supportive environment.

 

Who will the course benefit?

 

Anyone who communicates face-to-face with internal or external customers.

 

Course Objectives

 

To provide the necessary skills to give excellent customer service.

 

Course Duration: 2 days

 

This course will enable delegates to:

 

  • Understand the meaning and importance of customer service

 

  • Understand the basis of effective customer communication

 

  • Use a range of communications skills that will satisfy customers

 

  • Deal more effectively with angry and difficult customers

 

  • Develop knowledge of known service concepts

 

  • Handle complaints

 

  • Understand and demonstrate transactional analysis

 

  • Develop in depth interpersonal skills

 

  • Understand that first impressions count

 

  • Develop a personal action plan

 

 

Full Course Description:

Customer Care.pdf
Adobe Acrobat document [319.0 KB]

Contact us

Advocate Training & Consultancy
Fern House The Street Little Totham
Fern House, The Street
Maldon, Essex CM9 8JQ
Phone: 01621 892800 01621 892800
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E-mail address:

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