The ability to handle and control dialogue with customers and colleagues is essential for building and developing relationships.  Listening and understanding what the person is really saying is a fundamental skill for all staff to explore and learn. This course develops verbal and non-verbal communication skills and effective language techniques. This will help participants to establish better working relationships and become more influential in the work environment.

The course enables you to develop business communications that make your point quickly, clearly and persuasively. You will learn how to structure your thoughts, analyse your audience's needs, develop key information and present it at the right level of detail so that it gets the results you hoped for. The course is highly practical to give you the opportunity to apply the techniques covered.

Who will the course benefit?

Anyone who wants to advance their career through better communications.

Course Objectives

To develop and improve your communication skills so that ideas are expressed clearly, concisely and effectively and to apply these skills to a wide range of business communications. Develop verbal and non-verbal communication skills. Understand the different ways in which we communicate

Course Duration:  2 day

This course will enable delegates to:

• Recognise their preferred communication styles and how to work more effectively with others

• Utilise a memorable method of fact finding and problem solving

• Display positive thinking to aid self-confidence

• Refresh their basic communication skills such as listening, questioning, explaining and using their voice

• Achieve true business focus

• Structure your thoughts and decide what is, and isn't, relevant for your target audience

• Customise your message for different audiences to achieve greater results

• Enhance your credibility

• Become known in your organisation as a clear thinker and a professional communicator

• Present information in the way that best suits your target audience

• Save everyone time and money

• Help the wheels of your organisation turn more efficiently, by removing the barriers to good communication

Full Course Description: