Many people think that working life is complicated enough without being burdened with unexpected conflicts at work which invariably obstruct our best efforts and cause enduring interpersonal difficulties. This workshop, however, will encourage participants to view the subject in a new light. 

Generally, the majority of our communication and relationships should run smoothly. However, there are times when we are placed in difficult situations or have to handle difficult people. This course examines the more difficult or complex people and situations and how we can address issues whilst at the same time maintaining good relationships. It gets the delegates to reflect on their own personal styles and how they work with others. It focuses on how to influence and to maintain control in a positive way.

To enable this to happen we need a range of tools and techniques that we can use to be effective. The course provides these tools. Throughout the course delegates will practice the skills taught and go away with an Action Plan, identifying how they will implement their important issues.

Who will the course benefit?

Staff members who wish to review how they deal with conflict and work place disagreements.

Course Objectives:

To provide the skills and techniques to handle conflict and disagreement and to provide resolution.

Course Duration: 2 - 3 days

This course will enable delegates to:

• Understand the nature of conflict in organisational life - its causes, benefits and disadvantages

• Reflect on past and current experiences of conflict with a view to identifying what approaches do and do not work

• Apply influencing skills in difficult situations

• Utilise a range of conflict-handling approaches which equip them with attitudes and skills to manage conflict appropriately

• Explore the appropriateness of various approaches to managing conflict in the context of their organisational cultures

• Understand types of behaviour and how to address unproductive attitudes.

• Understand types of behaviour and how to address unproductive attitudes

• Apply influencing skills in difficult situations

• Understand why certain people behave in the way they do.

Full Course Description: