Written Business Communication

All organisations need to convey a first class professional image in every way to stay ahead of the competition.  As organisations become more communication driven, it is paramount that all pieces of written documentation are faultless.  Your professional reputation can be enhanced or ruined by the documentation that you write. It is essential that the style, content and message of your documentation is concise, correct and appropriate. You need to ensure that you get your message across. It is fundamental that the language used is simple plain English.


It is always important to consider the type of information that needs to go into the specific document we are producing.  We need to consider the reader and their requirements. This course provides a framework to assist in written communication.


The course is highly practical to give delegates the opportunity to apply all the techniques covered. It will give immediate guidance on how to improve your style and skill in writing business documentation.  You will return to work ready to apply practical ideas, proven techniques and give attention to your written communication. Throughout the 2 days the techniques will be practiced in exercises, this will culminate in producing a report using Word.


Who will the course benefit?


Staff from all disciplines who are called on to communicate their ideas in written formats.


Course Objectives:


To develop and improve through supervised practice written communication skills, so that ideas are expressed clearly, concisely and effectively.


Course Duration: 2 days



This course will enable delegates to:


  • Prepare clearly defined objectives.
  • Identify logical structure.
  • Gather information and organise ideas.
  • Improve the clarity of written style.
  • Express yourself in a clear, concise and professional business manner.
  • Establish the use of grammar, punctuation, sentences and paragraphs.
  • Keep their communication simple – avoiding jargon, slang, clichés and complicated vocabulary.
  • Present facts, figures, diagrams, graphs and appendices effectively in their documentation.
  • Choose the appropriate tone and style for their document.
  • Create an impact and keep the document alive.
  • Understand and apply the techniques of effective writing.
  • Convey confidence and professionalism in writing at all times.
  • Outline the various methods of communication.
  • Understand the specific needs of reports, specifications and proposals.


Full Course Description:

Written Business Communication.pdf
Adobe Acrobat document [327.4 KB]

Contact us

Advocate Training & Consultancy
Fern House The Street Little Totham
Fern House, The Street
Maldon, Essex CM9 8JQ
Phone: 01621 892800 01621 892800
E-mail address:
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